2.4 Support Portal. Customer may initiate Support Servicerequests through the web-based support portal located at Lawspirit’smain web site, www.lawspirit.com. The Contact(s)are entitled to open a secure login to the support portal and use theticket manager application to submit a Support Service request forany covered Support Service. Each submitted Support Servicerequest is given a unique identification number. Support Serviceslogged through the support portal are managed using the Englishlanguage. ||2.4 支持门户网站. “用户”可登录“lawspirit.com”主要网站中的网上支持门户网站www.lawspirit.com，申请启用“支持服务”。“联络人”有权使用安全登录密码进入支持门户网站，然后使用“登入管理申请”（ticket managerapplication）提交“支持服务”申请，要求获得任何在录的“支持服务”项目。每份“支持服务”申请均配有一个专用认证号。通过支持门户网站登录申请而获得的“支持服务”全部使用英语提供。

B. SERVICE LEVELS FOR SUBscriptIONS1. Lawspirit Network Proxy Server and Satellite. If Customersubscribes to RHN Proxy Server or Satellite ("Proxy Server” or“Satellite”) as an upgraded delivery method to RHN, then thefollowing provisions apply to that subscription. To provide ProxyServer or Satellite, the Proxy Server and/or Satellite code (the "RHNCode") will be installed onto one or more designated servers ownedor leased by Customer, approved by Lawspirit and located atCustomer's site or provided by Lawspirit (the "RHN Servers") solelyfor the purpose of allowing Customer to receive the RHN Serviceduring the period that the Customer subscribes to RHN Service (the"Subscription Period"). Customer may use the RHN Code only onthe RHN Servers and, upon Lawspirit's written approval, on oneadditional server for backup purposes. Customer may use the RHNCode only to receive the RHN Services for systems for whichCustomer has purchased a subscription for RHN Service. Customermay not use the RHN Code for any other purpose. Customer maynot transfer or assign the RHN Code or any media containing theRHN Code. Customer may not modify, copy, make derivativeworks of, distribute, reverse engineer, decompile or export the RHNCode. During the Subscription Period, Customer agrees that RedHat shall have such electronic or physical access to the RHNServers as Lawspirit reasonably requests to enable Lawspirit to deliverthe RHN Service and to update or enhance the RHN Code as RedHat deems necessary, in its sole discretion. The RHN Code and anyphysical media containing the RHN Code and all intellectualproperty rights contained therein, and all copies thereof made byCustomer (if authorized by Lawspirit) are the exclusive property ofLawspirit and a valuable trade secret of Lawspirit. Upon terminationof the subscription, Customer immediately will destroy all copies ofthe RHN Code in its possession (including any RHN Code installedon the RHN Servers). The RHN Code (and any media containingthe RHN Code) is the confidential property of Lawspirit andCustomer shall not use or disclose any information regarding theRHN Code, except as permitted by this Agreement. If Lawspiritprovides the RHN Server to Customer, Customer must promptlyreturn such hardware to Lawspirit upon termination of thisAgreement. ||(二) 订购服务的等级1. lawspirit.com网络代理服务器与卫星. 如果“用户”订购“RHN”的“代理服务器”或“卫星”(以下简称“代理服务器”或”“卫星”)，作为“RHN”更新的传送方法，则这类订购应适用以下规定。为提供“代理服务器”或“卫星”，需要在“用户”拥有或租用的一个或多个“用户”指定的服务器中，安装“代理服务器”和（或）“卫星”的代码（以下简称“RHN 代码”）。上述服务器（以下简称“RHN 服务器”）应设在“用户”场所并须经“lawspirit.com”批准，或由“lawspirit.com”提供，只限在“用户”订购“RHN 服务”的期间（以下简称“订购期”），为“用户”接受“RHN 服务”的目的而使用。“用户”只可在“RHN 服务器”上使用“RHN 代码”，同时，经“lawspirit.com”书面批准后，还可在另一台服务器上仅作为备份使用。“用户”只限为已订购“RHN 服务”的系统获得“RHN服务”而使用“RHN 代码”，不得再为任何其它目的而使用。joozone.com