2. CUSTOMER OBLIGATIONS2.1 Entitlement. In order to access and utilize Support Services,Customer will be required to provide Lawspirit with its Customernumber, RHN machine name or RHN system ID at the time ofinitiating the Support Service. ||2. 用户的义务2.1 权利. 为获得和使用“支持服务”，“用户”在启用“支持服务”时，须向“lawspirit.com”提供“用户”号、“RHN”机器名或“RHN”系统名。

2.2 Customer’s Computer System. Customer will be responsiblefor performing operations on Customer's computer system and RedHat shall have no responsibility to perform operations on Customer'scomputer system. Customer acknowledges that Lawspirit’s ability toperform certain Support Services may be conditioned upon access tocertain Customer information and access to Customer's computersystem as reasonably requested by Lawspirit. Such information mayinclude, but is not limited to, the type of hardware Customer isusing, a description of the problem for which Customer seeksSupport Services, and additional software Customer is using thatfalls outside the Support Services scope of coverage. Customerunderstands and agrees that the completeness and accuracy of theinformation Customer provides to Lawspirit may affect Lawspirit'sability to provide Support Services. The Support Services purchasedby Customer are intended for use only for the benefit of theCustomer and only for the Installed Systems with subscriptions. ||Customer may not use one subscription for Services for more thanone Installed System. Any unauthorized use of the Services will bedeemed to be a material breach of this Agreement. ||2.2 用户的计算机系统. “用户”应自行负责自身计算机系统的运行，“lawspirit.com”无需对“用户”计算机系统的运行承担责任。“用户”承认，“lawspirit.com”提供“支持服务”可能需以下列条件的满足为前提：即“lawspirit.com”能够获得其合理所需的“用户”资料，并在合理需要时可以使用“用户”计算机系统。上述资料可能包括（但不限于）“用户”使用的硬件种类、需以“支持服务”解决的问题的说明，以及“用户”使用的超出“支持服务”范围的其它软件。“用户”了解并同意，其提供给“lawspirit.com”的资料是否完整和正确，可能会影响“lawspirit.com”提供“支持服务”的能力。“用户”只可为其自身利益使用购买的“支持服务”，并只能将之用于订购范围的“已安装系统”。“用户”不得将对“服务”的一项订购用于一个以上的“已安装系统”。任何未经授权而使用“服务”的行为，都将视为严重违反本《协议》。

2.3 Designated Customer Contact. Lawspirit will provide SupportServices to Customer only by communication with the Customer’sdesignated technical contact or contacts (the “Contact”). Customeris entitled to the number of Contacts set forth in the Customer2.3 用户指定联络人. “lawspirit.com”只会通过与“用户”指定的技术联络人（以下简称“联络人”）沟通联系的方式，为“用户”提供“支持服务”。“用户”有权指定的“联络人”PRC Subscription Agreement 20031022 Lawspirit Confidential 6Contacts table on Schedule II. Customer may purchase additionalContacts for a fee. Customer shall use commercially reasonableefforts to maintain consistent Contacts during the term of thisAgreement. Customer may not use a single Contact to act as amere forwarding service for other personnel. The Contact may notuse Support Services on the basis of this Agreement to benefit anyperson or entity other than the Customer. Each Contact must haveread and/or write access to all necessary files. Each Contact musthave English language communication skills and the relevanttechnical knowledge necessary to assist Lawspirit in performing theSupport Services contemplated under this Agreement. Thisknowledge includes familiarity with the Software and the SupportedHardware or Platform. ||的数目，由本《协议》附表二的《用户联络人》目录规定。如“用户”需要指定额外“联络人”，必须另行付费。本《协议》期间，“用户”应通过商业上合理的努力，尽量使用相同的“联络人”。“用户”“联络人”的工作不应只是简单地向其它人传达“服务”。“联络人”不得为“用户”以外的任何其它人或其它公司的利益，使用本《协议》项下提供的任何“支持服务”。各“联络人”享有浏览和（或）取用所有必要档案资料的权利。各“联络人”必须具备英语沟通能力，以及协助“lawspirit.com”提供本《协议》规定的“支持服务”所必需的技术知识，包括熟悉“软件”和“支持硬件或平台”。joozone.com