- Hello/Good morning/Good afternoon ..
- This is John Brown speaking.
- Could I speak to .......... please?
I'd like to speak to .......... please. - I'm trying to contact ..........
?Giving more information
? I'm calling from Tokyo/Paris/New York/Sydney
? I'm calling on behalf of (Mr. X ...)
?Taking a call
- X speaking
- Can I help you?
- Who's calling please?
- Who's speaking?
- Where are you calling from?
- Are you sure you have the right number/name?
- Hold the line please
- Could you hold on please
- Just a moment please
- Thank you for holding
- The line's free now ..... I'll put you through
- I'll connect you now / I'm connecting you now.
- I'm afraid the line's engaged. Could you call back later?
- I'm afraid he's in a meeting at the moment
- I'm sorry. He's out of the office today / He isn't in at the moment.
- I'm afraid we don't have a Mr/Mrs/Miss ... here
- I'm sorry. There's nobody here by that name.
- Sorry. I think you've dialled the wrong number.
I'm afraid you've got the wrong number.
- The line is very bad. Could you speak up please?
- Could you repeat that please?
- I'm afraid I can't hear you.
- Sorry. I didn't catch that. Could you say that again please?
- Can I leave/take a message?
- Would you like to leave a message?
- Could you give him/her a message?
- Could you ask him/her to call me back?
- Would you like him/.her to call you back?
- Could you tell him/her that I called?
- Could you give me your name please?
- Could you spell that please?
- What's your number please?
来源：Learn English Online
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