When you own your job, you simply do whatever needs to be done. And you own it, or you don’t. You may be willing to share credit for successes -- let’s hope so, if you manage a team -- but you don’t shy away from responsibility for failure. It’s just yours.
You can’t train this into a person, and you can’t pay a person who’s not ownership-oriented enough money to change. If you try, you may see incremental improvement. But taking true, gut-level responsibility for a job is a natural quality. It’s one that, more than any other, can make the difference between the success and failure of your team. Ultimately, it’s more important than industry experience, brains, technical skills, you name it.
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