结果，即便最小的礼貌也会激发融洽感、点燃亲密的“火焰”。比如回到办公室时说声“嗨”；不能按时赶回来时，要和别人说一声；遵守关于为活动预留房间、空间、设备的规定；对小的恩惠给予一个简单的“请”、“谢谢”、“不客气”。
Share a Sense of Humor 分享你的幽默感
No matter whether people agree or disagree with George W. Bush's political positions they typically admire his self-deprecating humor. At one of the Washington correspondent's dinners, that ability to poke fun at himself seemed to be the primary thing the media responded to favorably. Bush said at the lectern, "I always enjoy these events. But why couldn't I have dinner with the 36 percent of the people who like me?" At one such event, Bush even brought along his "double" comedian Steve Bridges, to make fun of his frequent mispronunciations. The double modeled for him one of his most difficult words to pronounce correctly, "Nu—cle—ar proliferation … nu—cle—ar proliferation. Nu—cle—ar proliferation." Then Bush tried it, "Nu-cle—ar pro-boblieration." The crowd went wild.
不论人们是否认同布什的政治立场，都会敬佩布什的自嘲式幽默感。在一次华盛顿记者晚宴上，拿自己开涮的能力似乎成了媒体正面报道的主要素材。布什在讲台上时说：“我总喜欢这类活动。可我为什么不能和喜欢我的那36％的人共进晚餐呢？”在一个类似活动中，布什甚至带来了他的“替身”喜剧演员Steve Bridges来拿自己频繁读音失误开玩笑。这位“替身”模仿了布什最难说对的词："Nu—cle—ar proliferation … nu—cle—ar proliferation. Nu—cle—ar proliferation."接着，布什试了试："Nu-cle—ar pro-boblieration." 众人都笑疯了。
Self-deprecating humor can open hearts and minds to make people receptive to ideas in ways words alone cannot.
自嘲式幽默能让人们敞开胸怀和心思，比语言更能说服人接受一些想法。
Show Humility 谦卑
Just as suddenly as lightning strikes, an act of arrogance can destroy an otherwise credible communicator. For example: Refusing to acknowledge people when they speak to you. Failure to respond to people's suggestions. Haughty body language. Time spent only with those of your "rank and ilk" at a social gathering. An amused smirk in response to an idea expressed in a meeting. An upward roll of the eyes meant to discredit someone's comment in the hallway. A talk jam-packed with jargon meant to confuse rather than clarify. Insistence that things must be said one way and one way only.
霎时间，一个傲慢的举动就能毁了一位本来可信的交流者。例如：有人和你说话时不理别人；对别人的建议没有响应；高傲的肢体语言；在社交聚会上只和自己那“一帮人”在一起；在会议上对一个想法报以嘲弄的笑声；在走廊里对别人的言语报以诋毁的白眼；为了故弄玄虚使用很多术语，让对方云里雾里；固执地认为某事必须，且只能，以某个方式讲述。
Credible communicators show humility in innumerable ways:
有无数种方式让交流既可信又展现出谦卑:
* They let others "showcase" by delivering key messages instead of always having to be "on stage" themselves.joozone.com